Support
Our core service is maintaining software and hardware. We tailor our services & support to meet the needs of your company and your budget.
Our expert consultants know that you need a stable IT environment. You know that you need a dependable maintenance service. You can count on us to get you back up and running and to keep you there.
> Do you want someone at the end of the phone who can really help?
> Have your computers slowed down or even stopped working?
> Do you spend more time getting your software to work than using it?> If disaster strikes, do you want a technician there the same day?
We offer a service and maintenance package that will be structured to meet your exact needs. These are some of the options we offer:
- On-site and telephone support with unlimited call-outs for one year
- Fully comprehensive support that includes remote support
- Guaranteed replacement of equipment that we cannot repair
- Specialist support for your own in-house IT department
Level 1 response time agreement: 4 working hours max. from call to arrival of technician; max. fix-time of 8 hours
Level 2 response time agreement: 8 working hours max. from call to arrival of technician; max. fix-time of 20 hours
Our team are very efficient and willing to help your business I.T. needs & requirements. Please contact us for a free quotation on any I.T. needs.
For more information contact Bell IT 2000 Call us now on 0870 011 3664
